Collections & Arrears Recovery
Arrears console, ageing ladder, officer worklists, and demand letters for recovering overdue rent.
What It Is
A dedicated console for the money you are owed. Nyumba Zetu measures every lease in arrears against your live ledger rather than a nightly snapshot, and shows total receivable outstanding, how much of it is invoiced but not yet due, and how the rest spreads across a fourteen-step days-past-due ageing ladder. Collections officers work a prioritised queue instead of a spreadsheet.
How It Works
Arrears are read from the same transaction ledger as your debt-ageing report and tenant statements, using identical rules for wallets, credits and reversals, so the console and the report agree to the shilling. An overdue lease can be opened as a case with a treatment path and an assigned officer, then worked through a queue ordered by exposure and by how long it has been since anyone made contact. Demand letters are drafted from your own templates and pass an approval step before sending, with an acknowledgement trail on every one. Billed-versus-collected performance is charted month by month and filterable by service type, so you can see which charges collect and which do not.
Why It Matters
Rent that is invoiced but never chased is the largest quiet leak in Kenyan property management, and most systems stop at producing the invoice. Collections turns the arrears book into a work queue with owners, deadlines and an audit trail, and gives management a collection rate derived from the ledger rather than estimated.
Frequently Asked Questions
Common questions about this feature.
Do the arrears figures match my accounting reports?
Yes. Arrears come from the same transaction ledger as your debt-ageing report and tenant statements, with the same treatment of wallets, credits and reversals, so the two agree.
Can I separate what is overdue from what is simply invoiced?
Yes. The headline splits total receivable outstanding from the portion that is invoiced but not yet due, so a future-dated charge is never counted as arrears.
Are demand letters approved before they go out?
Yes. Letters are drafted from your templates, pass through an approval step, and every send is recorded with an acknowledgement trail.
Ready to see this feature in action?
Schedule a demo to explore how this feature can help your property operations.
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