Nyumba Zetu is a property management platform built for the East African market. It runs the full lifecycle of a managed property portfolio — units and leases, residents, billing and rent collection, arrears recovery, payables, double-entry accounting, KRA tax compliance, utilities and smart meters, owner payouts, and tenant-purchase (ownership) schemes — in one system.
The platform is multi-tenant and white-label: each organisation gets its own branding, its own branches, its own configuration, and strict data isolation.
Who uses it
Run day-to-day operations across many properties, blocks, units and leases — billing, arrears, maintenance, utilities, and communications.
Issue and settle invoices, allocate payments, post to the general ledger, close periods, file to eTIMS, and produce statutory statements.
See their own units, statements, management fees, and disbursements.
Use the tenant portal to view bills and statements, pay, submit service requests, and book amenities.
The shape of the product
Nyumba Zetu is organised around a small number of core records that everything else hangs off:
| Record | What it is |
|---|---|
| Organisation / branch | Your company and its operating branches. Almost every screen is scoped to the branch you are currently in. |
| Block & unit | The physical property. A block holds units; a unit is the billable place. |
| Lease | The contract between an organisation and a resident for a unit. Rent, charges, dates, and deposits live here. |
| Resident | The person — tenant, owner, next of kin, or other contact — attached to a lease. |
| Invoice & payment | What was billed and what was received. Allocation links the two. |
| Journal | The double-entry projection of every money event, driving the financial statements. |
What you can do
Create leases, assign residents, manage charges, renewals, and offboarding.
Issue invoices, run recurring invoices, apply escalations, and reconcile.
Record M-Pesa, bank and cash receipts, then allocate them against debt.
Score arrears, work a ranked case queue, send demand letters, and escalate.
Chart of accounts, periods, journals, trial balance, P&L and balance sheet.
Submit invoices to KRA through DigiTax and track certified receipts.
Smart-meter readings, consumption, tariffs, billing runs and valve control.
Owner contracts, management fees, statements, and disbursements.
Financial, operational and portfolio reporting with export.
How this documentation is organised
- Start here — orientation: sign in, the layout of the app, roles, and vocabulary.
- Property & tenancy through Tenant experience — one section per product area, ordered the way work actually flows: property → tenancy → billing → collection → accounting → operations.
- Each guide states where the screen lives, what it does, the step-by-step workflow, and what to check when something looks wrong.