Notices and polls

Operations → Communications → Notice Board → /communications/notice-board · Polls → /polls

Notices push information to residents. Polls pull opinion back. Both are community-facing surfaces rather than transactional messaging.

Notice board

A notice is an announcement published to residents — a water interruption, a lift service, an AGM date, a change to gate hours.

The notice board has its own console, listing every notice with three counts at the top: showing now, scheduled, and hidden or finished. Filter by status or audience, search the wording, and switch between a list and cards.

1. Write the notice

   A headline and the message. Lead with what changes and when — residents scan notices, and the detail belongs below the first line. A live preview beside the form shows it as the audience will read it.

2. Say who it is for

   Residents, staff, or everyone. This is a real choice, not a formality: a notice written for residents does not belong on a manager's dashboard.

3. Set when it runs

   A start and an end date. Both decide whether anybody sees it — a notice outside its dates shows to nobody.

4. Scope it to a property

   Only people attached to that property see it. A block-specific notice sent estate-wide trains people to ignore notices.

5. Publish, or hold it back

   Show it controls visibility without deleting anything, and pin to the top sorts a notice above the rest. The notice becomes visible on the tenant portal.

6. Retire it when it expires

   Let the end date do it, or switch Show it off. A board full of last quarter's notices is not read.

Each notice's page shows how many people have read it.

Polls

A poll asks residents a question and records their answers — a preferred date for maintenance, support for a proposed change, a committee vote.

Residents vote from the tenant portal.

1. Write one clear question

   Multi-part questions produce results nobody can act on.

2. Set the audience

   Match it to who is actually affected and entitled to a view.

3. Set an explicit closing date

   An open-ended poll never concludes.

4. Publish the result

   As a notice. A poll whose result is never communicated reduces participation in the next one.

Permissions

Notice board and polls each carry their own permission set, so publishing rights can be granted to a community manager without granting broader communications access. See Roles and permissions.

Common problems