Maintenance and Service Requests
Track maintenance and service requests, create work orders, and track completion.
What It Is
The Maintenance and Service Requests module allows tenants to submit maintenance and service requests and property managers to create work orders, assign to staff or vendors, and track progress to completion. Full history is maintained for audit and planning.
How It Works
Tenants submit maintenance and service requests through the portal or mobile app. Property managers review, create work orders, assign assignees, and track progress. Completed work is recorded with status and notes.
Why It Matters
Structured maintenance and service request management improves response times, tenant satisfaction, and visibility into property condition and repair history.
Frequently Asked Questions
Common questions about this feature.
Can I assign work orders to vendors?
Yes, work orders can be assigned to internal staff or external vendors; vendor payment is handled in Expense & Vendor Management.
Is maintenance history retained?
Yes, full request and work order history is kept for each unit and property.
Ready to see this feature in action?
Schedule a demo to explore how this feature can help your property operations.
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