Visitor Management
Visitor registration, gate check-in, host approval and watchlist screening.
What It Is
Access control for the whole property, from a resident pre-registering an expected guest to the guard at the barrier. Visitors, visits, badges and movement events are held separately, so the system can answer both “who is on site right now” and “who has this person visited before”.
How It Works
Policy lives on the visit type rather than on each visit: whether a category of visitor needs host approval, an ID capture, a badge or a maximum duration is configured once and applied every time. Residents pre-register expected guests from the portal, with the property resolved from their own occupancy so they never pick it. At the barrier the gate desk is its own workspace — search, an expected-versus-on-site switch, one-tap check-in and check-out, and a walk-in path that registers an unknown visitor in a single step. Every arrival is screened against a watchlist that matches on the identifier presented, so it catches someone who was never registered, and a refusal is recorded before entry is denied. Overstays are computed when read rather than stored, and check-in, approval and security actions are separate permissions.
Why It Matters
Paper gate books cannot be searched, are trivially falsified, and tell you nothing until after an incident. Estates, gated communities and commercial buildings increasingly have to prove who was on site and when.
Frequently Asked Questions
Common questions about this feature.
Can residents register their own visitors in advance?
Yes. Residents pre-register expected guests from the portal, and the property is resolved from their own occupancy so they do not have to select it.
How does watchlist screening work?
Screening runs on check-in and on walk-in, matching the identifier presented rather than an existing visitor record, so it catches someone who has never been registered. A blocking hit records the refusal before entry is denied.
Do gate staff need full system access?
No. Check-in, approval and security actions are separate permissions, so an operator can be given only what the barrier requires.
Ready to see this feature in action?
Schedule a demo to explore how this feature can help your property operations.
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