Strong tenant onboarding reduces disputes later and protects your income. This guide gives landlords and property managers in Kenya a clear, repeatable process from application to first payment.
Before you offer the unit
Verify that the applicant can afford the rent (typically rent should not exceed a reasonable share of stated income). Ask for employment or business references and, where practical, a previous landlord reference. Keep records of what you collected—consistency helps if questions arise later.
Lease and legal basics
Use a written tenancy agreement that states rent amount, due date, deposit, notice periods, and rules on subletting and alterations. Both parties should sign; provide a copy to the tenant. If you use digital lease tools, ensure signatures and versions are stored securely.
Move-in day
- Inventory — Walk through with the tenant and note the condition of fixtures, paint, and fittings. Photos dated on the day are invaluable.
- Keys and access — Hand over keys only after deposit and first period’s rent are received as agreed.
- Payment instructions — Give clear M-Pesa paybill or bank details and the reference format tenants must use.
After move-in
Send a short welcome message with emergency contacts and how to report maintenance. If you use property management software, tenants can see invoices and pay on time through automated reminders. Explore automated invoicing or request a demo to see how Nyumba Zetu supports the full rental cycle.